Refund Policy

1. Purchases via Apple App Store (iOS)

If you purchased a ChatBoost subscription or in-app product through the Apple App Store, the purchase is processed and managed by Apple. Refund requests must be submitted to Apple, not to us, as we do not have the ability to issue refunds for App Store transactions.

To request a refund from Apple:

1. Visit reportaproblem.apple.com.
2. Sign in with the Apple ID used for the purchase.
3. Locate the ChatBoost charge and choose "Request a refund."
4. Select a reason and submit your request.

Apple decides at its sole discretion whether to grant a refund. Their decision is governed by the Apple Media Services Terms and Conditions applicable in your country.

2. Purchases via Google Play (Android)

If you purchased a ChatBoost subscription or in-app product through the Google Play Store, Google handles billing and refund decisions. To request a refund from Google:

1. Go to play.google.com/store/account/orderhistory.
2. Find the ChatBoost purchase and select "Report a problem" or "Request a refund."
3. Choose a reason and submit your request.

Google may also let you cancel a subscription within 48 hours of purchase for an automatic refund (subject to its policies). For more information, see the Google Play refund policy. Google decides at its sole discretion whether to grant a refund.

If Google declines your request and you believe you have grounds for a refund, you may contact us using the details in Section 8. We will review your request as a courtesy, but we are not able to override Google's decisions.

3. Purchases via the ChatBoost Website

If you purchased a subscription directly through our website, the following rules apply. For customers in the United States, that web-checkout contract and payment are with AKDN Technologies, Inc. See also akdn.app/payments.

3.1 Digital Service Delivered Immediately

ChatBoost is a digital service that starts immediately upon successful payment and account activation, so you can use your plan right away.

3.2 14-Day Right of Withdrawal (EU/EEA & UK)

If you are a consumer residing in the European Union, European Economic Area, or the United Kingdom, you may withdraw from your first web purchase of a plan within 14 days of purchase without giving a reason, to the extent required by applicable law. To withdraw, tell us through our support form at chatboost.zendesk.com within those 14 days, using the email address on your account, with a clear statement that you are withdrawing.

Because your plan starts immediately at your request, if you withdraw we refund what you paid minus an amount proportionate to the service provided until you told us you were withdrawing, including any credits or usage already consumed. We refund within 14 days of receiving your notice, to the original payment method. This section applies only to purchases made on our website; App Store and Google Play purchases follow Sections 1 and 2.

3.3 Other Jurisdictions

For users in other jurisdictions, refunds for web purchases are generally not provided once the service has been activated. Subscription fees already charged are non-refundable, and cancellation does not entitle you to a prorated refund of the current billing period.

3.4 How to Request a Web Refund

To request a web refund, contact us through our support form at chatboost.zendesk.com and include:

• Your full name and the email address associated with your account.
• The transaction date and order ID.
• A brief explanation of why you are requesting a refund (not needed for a 14-day withdrawal under Section 3.2).

We typically respond within 5 business days. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card issuer.

4. Free Trials

If you start a free trial, you will not be charged during the trial period. The full subscription price is charged automatically at the end of the trial unless you cancel before the trial ends. We recommend cancelling at least 24 hours before the trial ends to avoid being charged.

5. Cancelling Your Subscription

Cancelling your subscription stops future renewals but does not, by itself, refund payments already charged.

• iOS (App Store): Settings → [your name] → Subscriptions → ChatBoost → Cancel Subscription. Or see Apple's instructions.
• Android (Google Play): Open the Play Store → tap your profile → Payments & subscriptions → Subscriptions → ChatBoost → Cancel subscription. Or see Google's instructions.
• Web: Sign in to your ChatBoost account and use the "Manage Subscription" option, or contact us through our support form at chatboost.zendesk.com.

After cancellation, you will keep access to paid features until the end of the current billing period.

6. Exceptional Cases

Even outside of standard refund eligibility, we may, at our sole discretion, offer a partial or full refund in exceptional cases such as:

• A confirmed technical failure on our side that prevented you from using the Service for a prolonged period.
• A duplicate or accidental charge that you flag promptly.
• Unauthorized use of your payment method, where confirmed.

Granting a refund in one case does not create an obligation to do so in another. Mandatory consumer rights under the law of your country of residence remain unaffected.

7. Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us so we can attempt to resolve the issue directly. Chargebacks filed without first contacting us may result in suspension or termination of your account.

8. Contact Us