Frequently Asked Questions

Install the app and activate your subscription with the same email address you used at checkout, using either option:

1. On first launch: on the very first screen, tap "I already have an account" and sign in with your email. Your subscription activates automatically.
2. From Settings: open the app, go to Settings → Link Web Purchase, and enter your email. Your membership is linked and activated in the app.

If you have trouble signing in or linking your purchase, contact support and we will help you right away.

Currently, website purchases are only compatible with iOS devices. We are working on bringing Android support soon. In the meantime, please contact support so we can help you.

Check the receipt in your email inbox:

• A receipt from Apple means you purchased through the App Store.
• A receipt from Google Play means you purchased through Google Play.
• A payment confirmation from our checkout means you purchased on the website.

Still not sure? Contact support with the email address you used and we will look it up for you.

1. Go to the Customer Portal.
2. Enter the email address associated with your account.
3. Follow the instructions to manage or cancel your subscription.

If the portal cannot find your account, contact support.

Subscriptions started inside the mobile app are managed by Apple or Google, so we cannot cancel them for you. Cancel from your device:

• iOS (App Store): Settings → [your name] → Subscriptions → ChatBoost → Cancel Subscription. See Apple's instructions.
• Android (Google Play): Open the Play Store → tap your profile → Payments & subscriptions → Subscriptions → ChatBoost → Cancel subscription. See Google's instructions.

If you don't see a "Cancel" button, or you see "Expires on [date]", your subscription is already cancelled and will not renew.

No. Uninstalling the app does not cancel your subscription. Follow the cancellation steps above to stop future payments.

Cancelling stops future renewals, and no further charges are made. You keep access to all Premium features until the end of your current billing period. Cancelling does not, by itself, refund payments already charged.

Yes. You are not charged during the trial, but the full subscription price is charged automatically when the trial ends unless you cancel before then. We recommend cancelling at least 24 hours before the trial ends.

ChatBoost is a digital service delivered immediately after purchase, so refunds are generally not provided for web subscriptions once the service has been accessed or used. We do review requests case by case, based on individual circumstances, usage, and applicable consumer-protection laws.

• If approved, refunds apply only to the initial subscription payment.
• Renewal payments are not refundable. Please cancel before your renewal date.
• Customers in the EU/EEA and the UK may have a 14-day right of withdrawal. See our Refund Policy for details.

To request a refund, contact support with your full name, account email, transaction date, order ID, and a short explanation. We typically respond within 5 business days, and approved refunds reach your original payment method within 5–10 business days.

Refunds for in-app purchases are decided by Apple or Google, not by us:

• Apple: request a refund at reportaproblem.apple.com.
• Google Play: request a refund from your order history.

For customers in the United States, web-checkout payments are processed and contracted with AKDN Technologies, Inc. See akdn.app/payments. For all other customers, the Service is operated by ONE EIGHTY DİJİTAL HİZMETLER LİMİTED ŞİRKETİ.

Please contact support before contacting your bank. Duplicate or accidental charges flagged promptly, and confirmed unauthorized use of your payment method, may qualify for a refund. Chargebacks filed without contacting us first may result in suspension of your account.

Submit a request through our support form, using the email address linked to your ChatBoost account. We usually respond within 1–2 business days.